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How wallet88 Handles Your Personal Data

When you open an account with us, we collect certain information to keep your wallet secure and your transactions running cleanly — whether you fund via Touch 'n Go eWallet, Boost, or GrabPay.

Data collected only for account and payment purposesTouch 'n Go eWallet, Boost, GrabPay transaction records handled securelyYour data is never sold to third partiesAccess or correction requests answered via live chatApplies where local law permits

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every data practice at wallet88 is designed around one principle: your account information should only be used for the purpose it was given. From how we store your credentials to how long we keep your payment history, we keep things tight and proportionate. Here is how each area works in practice.

Account Security Login sessions are protected with SSL encryption and OTP verification. If our system detects a login from an unrecognised device, it triggers a re-authentication step before granting access to your wallet.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your preferred payment method — such as Touch 'n Go eWallet or GrabPay. No tracking cookies are passed to ad networks.

Data Retention Active account records are retained for as long as your account remains open. After closure, a retention window applies to meet financial record-keeping obligations. You can request a summary of what we hold at any time.

Third-Party Sharing Data is shared only with payment processors — Boost, GrabPay, FPX — strictly to complete your transaction. We do not share your details with game studios, affiliate partners, or marketing networks.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to access your personal data, request a correction, or ask us to delete specific records, reach out through any of the channels below. Our support team handles data-related requests separately from general account queries — flag it clearly so it goes to the right person. Players in Kota Bharu and across Malaysia can submit requests through the same channels.

What Data We Collect and Why

wallet88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. Each time you deposit via Touch 'n Go eWallet, Boost, or GrabPay, our system logs the transaction reference, amount in RM, and timestamp — this is needed to reconcile your account wallet and handle

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any dispute you raise. We also record your device type and browser session data to detect unusual login patterns; this protects your account from unauthorised access, not to profile you for advertising. If you contact support via live chat, the conversation is stored so we can
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follow up accurately. We do not collect data beyond what your account activity generates. Retention periods are tied to your account status — active accounts retain full records, while closed accounts are subject to a post-closure retention window as required by applicable financial record-keeping rules. We
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share data with payment processors like Touch 'n Go eWallet, Boost, and GrabPay only to the extent needed to complete your transaction. No selling, no data brokering. Eligibility and access to our platform depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at wallet88

These are the questions we get most often about how your data is handled. If yours is not covered here, reach us through live chat and ask directly — data requests are handled separately from standard account support.

We collect your name, email address, contact number and account credentials at registration. Payment transaction references from Touch 'n Go eWallet, Boost or GrabPay deposits are also recorded for reconciliation.

Yes. Submit a data access request through live chat or the Help Centre form inside your account. We will confirm receipt and respond within the timeframe required under applicable law.

Contact our support team via live chat or email, state which detail is incorrect and provide the correct information. Account name changes may require identity verification before the update is applied.

No. Game studios receive only the session and game-round data needed to run the game itself — not your identity, payment details or contact information stored in your account.

A post-closure retention window applies to meet financial record-keeping rules. The exact period depends on the transaction type. You can request details on what is retained via the Help Centre.

No. Cookies on this site cover session management and functional preferences — such as your saved payment method. We do not pass cookies to advertising networks or third-party tracking services.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions AccountRegister

How wallet88 Handles Your Personal Data

How We Protect and Manage Your Information

How to Contact Us About Your Data

Common Questions About Your Privacy at wallet88

01 What personal data does wallet88 collect when I open an account?

02 Can I request a copy of the data wallet88 holds about me?

03 How do I ask wallet88 to correct inaccurate information on my account?

04 Does wallet88 share my data with game studios like Pragmatic Play or PG Soft?

05 How long does wallet88 keep my data after I close my account?

06 Are cookies on wallet88 used for advertising?

Privacy Policy

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